Refund Policy
Our Goal
Our goal is exceptional manufacturing and customer service. If you feel the product or service does not meet your standards, we will refund your purchase within the guidelines below:
Refund Policy - the basics
This policy explains how refunds, returns, and exchanges are handled for custom‑manufactured products. It protects both the customer and the business by setting clear expectations about what can and cannot be refunded.
Custom and Made‑to‑Order Items
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Custom‑manufactured items are non‑refundable once production has begun.
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Because each item is built to customer specifications, refunds are only available if the product is defective or does not match the approved design specifications.
Order Changes and Cancellations
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Orders may not be changed or cancelled after shipping has begun.
Defects, Damage, or Errors
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If an item arrives damaged, defective, or incorrect, the customer must notify the business within 7 days of delivery.
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Photos of the issue may be required to verify the problem.
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The business will repair, replace, or refund the item at no additional cost if the issue is due to a manufacturing error.
Tolerances and Variations
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Minor variations in finish, color, or dimensions within standard manufacturing tolerances are not considered defects and are not eligible for refund.
Returns
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Returns are accepted only for items approved as defective or incorrect.
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Returned items must be unused and in original condition.
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Unauthorized returns will not be accepted or refunded.
Refund Method
- Approved refunds are issued to the original payment method.
- Refunds are processed within 5-10 business days after the returned item is received and inspected.
Non-Refundable Items
- Custom‑manufactured products after production begins
- Items damaged by misuse, modification, or improper installation
- Clearance or discounted items
- Shipping fees (unless the business is at fault)
Contact
For questions or to request a refund, contact CustomerService@AmericanMuzzleBrakes.com